Shipping & Returns Policy
Thank you for shopping with Off Season East Coast. Please review our shipping and return information below before placing your order.
Shipping
Order Processing
Orders are typically processed within 3–5 business days after purchase, excluding weekends and holidays.
During new collection launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order and selected shipping method.
Any estimated delivery timeframe shown at checkout begins after your order has been processed.
Delivery
Delivery dates provided by shipping carriers are estimates and cannot be guaranteed.
Off Season East Coast is not responsible for carrier delays caused by weather, holidays, service interruptions, incorrect addresses, or other circumstances outside of our control.
Please make sure your shipping address is complete and accurate before submitting your order.
Lost, Stolen, or Misdelivered Packages
Once a package has been transferred to the shipping carrier, Off Season East Coast is not responsible for packages that are lost or stolen after being marked as delivered.
If your tracking information shows an issue with your shipment, please contact the shipping carrier first for additional information.
If you believe there is an issue with your order, you may also contact us and we will do our best to assist you.
Returns
We want you to love your Off Season purchase. Eligible items may be returned within 14 days of delivery.
To qualify for a return:
- Items must be unworn, unwashed, and unused.
- Items must be in their original condition.
- Original tags must remain attached.
- Items must be free of makeup, deodorant, perfume, pet hair, stains, or other signs of wear.
- Proof of purchase or order information may be required.
Items that do not meet these requirements may not be accepted.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Sale or clearance merchandise marked as final sale
- Gift cards
- Personalized or customized products
- Items specifically identified as final sale on the product page
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning merchandise. Off Season East Coast is not responsible for return packages that are lost in transit.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your return.
Approved refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card provider to process and post the refund.
Original shipping charges are not refundable.
Exchanges
If you need a different size or item, please contact us regarding availability.
Because inventory may be limited, particularly during seasonal or limited collection drops, we cannot guarantee that another size or style will be available.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can review the issue and make it right.
Please include your order information and photographs of the item when applicable.
Order Changes & Cancellations
We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled after it has been submitted.
If you notice an error in your order, please contact us as soon as possible.
Contact Us
If you have questions regarding shipping, returns, exchanges, or an order, please contact us through the Contact page on our website.
Off Season East Coast
Connecticut, United States
Last Updated: August 19, 2026