Frequently Asked Questions

ORDERS

How do I know my order was received?

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout. Please check your spam or junk folder if you do not see it.

Can I change or cancel my order after it has been placed?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing.

Can I change my shipping address after placing my order?

Please contact us as soon as possible if you entered an incorrect shipping address. We will do our best to update it before your order ships. Once an order has been shipped, we are unable to change the delivery address.

I entered the wrong size. Can I change it?

Contact us as soon as possible. If your order has not yet been processed and the requested size is available, we will do our best to make the change.

Why does the color of my item look slightly different in person?

We make every effort to accurately represent the colors of our products. However, colors may appear slightly different depending on lighting, photography, fabric, dye lots, and individual screen settings.

SHIPPING

How long will it take for my order to ship?

Orders are typically processed within the timeframe listed in our Shipping & Returns Policy. Processing times are separate from carrier transit times.

During launches, holidays, sales, and periods of high order volume, processing may take slightly longer.

How will I know when my order ships?

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Why hasn’t my tracking information updated?

Carriers may take 24–48 hours to update tracking information after a shipping label has been created. If your tracking has not updated for an extended period, please contact us.

What happens if my package is lost or says delivered but I didn’t receive it?

If your tracking shows your package as delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier.

If you still cannot locate your package, contact us and we will help you determine the appropriate next steps.

Do you ship internationally?

Available shipping destinations will be displayed at checkout. If your location is not available as a shipping option, we are unfortunately unable to ship there at this time.

RETURNS & EXCHANGES

Can I return an item?

Eligible items may be returned according to the requirements and timeframe listed in our Shipping & Returns Policy.

Items must be unworn, unwashed, unused, and returned in their original condition with any original tags attached.

Can I exchange an item for another size?

Because inventory may be limited, we cannot guarantee that another size will be available. Please refer to our Shipping & Returns Policy for current exchange and return options.

Are sale items returnable?

Items marked Final Sale are not eligible for return or exchange unless the item arrives damaged or there was an error with your order.

SIZING & FIT

How do I know which size to order?

Please refer to our Sizing Guide as well as any fit notes included on the individual product page.

If you are between sizes or prefer a more fitted or oversized look, use the measurements provided to determine which size will work best for you.

Are your pieces true to size?

Fit may vary depending on the garment. Some Off Season East Coast pieces may have a relaxed or intentionally oversized fit. We recommend checking the individual product description and Sizing Guide before ordering.

Will my clothing shrink?

Some natural shrinkage may occur depending on the fabric and how the garment is washed and dried. Always follow the care instructions included with your garment.

PRODUCT CARE

How should I wash my Off Season pieces?

Always follow the care label on the individual garment.

As a general rule, we recommend washing garments with similar colors in cold water and avoiding harsh detergents or bleach unless the garment’s care instructions specifically allow it.

Can I put my clothing in the dryer?

Please follow the care instructions on your individual garment. When appropriate, air drying or tumble drying on low heat can help preserve the fit, color, and printed or embroidered details of your pieces.

How do I keep printed or embroidered designs looking their best?

For pieces with printed or embroidered details, we recommend turning the garment inside out before washing, washing in cold water, and avoiding direct ironing over graphics or embroidery.

DAMAGED OR INCORRECT ITEMS

My item arrived damaged. What should I do?

We’re sorry! Please contact us as soon as possible after receiving your order and include your order number along with clear photos of the damaged item and packaging.

We will review the issue and work with you on the appropriate resolution.

I received the wrong item. What should I do?

Please contact us with your order number and a photo of the item you received. If we made an error with your order, we will work to make it right.

What if I notice a problem after washing or wearing the item?

Please inspect all items before wearing or washing them. Damage caused by normal wear, improper washing, misuse, or failure to follow garment care instructions is generally not considered a manufacturing defect.

RESTOCKS & NEW DROPS

Will sold-out items be restocked?

Some pieces may be restocked, while others may be released in limited quantities and will not return.

Follow us on social media and join our email list for restock announcements and upcoming drops.

What if my size is sold out?

If your size is unavailable, keep an eye on the product page and our social channels for restock announcements. Joining our email list is also the best way to hear about restocks and new releases.

How can I find out about new collections?

Email subscribers and our social media community will be among the first to hear about upcoming Off Season East Coast drops, restocks, and new collections.

PRE-ORDERS

What is a preorder?

A preorder allows you to purchase an item before it is ready to ship. Preorder items will be clearly identified on the product page before checkout.

When will my preorder ship?

The estimated shipping timeframe will be provided on the individual preorder product page. Because preorder dates are estimates, they may occasionally change due to production or shipping delays.

If I purchase an in-stock item with a preorder item, when will my order ship?

Unless otherwise stated, orders containing both preorder and in-stock merchandise may be held until all items are available to ship together.

If you would like in-stock merchandise sooner, we recommend placing it as a separate order.

CONTACT

How can I contact Off Season East Coast?

For questions about an order, product, sizing, or anything else, please contact us through the Contact page on our website.

When contacting us about an existing order, please include your order numberso we can assist you as quickly as possible.

Off Season East Coast
Connecticut, United States